Official Policy Document
Nohu respects your privacy. This policy explains transparently how we collect, use, store and protect your personal information as a member of our platform, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that form the foundation of how nohu manages your data
Welcome to nohu's Privacy Policy page. This document is the official statement on how the nohu platform ("we", "us", "nohu") manages the personal information of users ("you", "member") who use nohu's website, mobile app and all related services.
At nohu, we understand that your trust is the foundation of our relationship. We do not take lightly the responsibility you place in us when you register and use this platform. We are therefore committed to handling every piece of information you provide with the utmost responsibility, transparency, and security.
This Privacy Policy is drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. By continuing to use the nohu platform, you confirm that you have read and agreed to this Privacy Policy.
This Privacy Policy applies to all information collected by nohu across various channels, including:
This policy does not apply to third-party websites or services that may be linked from the nohu platform. nohu encourages you to read the privacy policy of each platform you visit separately.
Nohu collects only the data necessary for legitimate purposes. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Mandatory |
| Contact Information | Phone number, email address, mailing address | Mandatory |
| Financial Information | Payment methods, deposit and withdrawal records in RM | Mandatory |
| Account Data | Username, login history, activity records | Mandatory |
| Gaming Data | Betting history, winnings, game preferences | Automatic |
| Technical Data | IP address, browser type, operating system, device | Automatic |
| Preference Data | Language, notifications, account settings | Optional |
nohu not collected sensitive data such as biometric information, medical records, or religious information unless required by law for specific verification purposes.
Your personal data is collected through three main channels at nohu:
Data you provide directly: This includes information you submit during nohu account registration, customer support forms, satisfaction surveys, contests or promotions.
Automatically collected data: When you use the nohu platform, our systems automatically log technical data such as your IP address, device type, web browser, pages visited, session duration, and usage patterns to improve your experience.
Data from legitimate third parties: nohu may receive limited information from payment providers (such as Touch 'n Go, GrabPay, DuitNow) to verify transactions, or from identity verification agencies to meet KYC (Know Your Customer) requirements.
Nohu uses your personal data solely for legitimate purposes necessary to deliver the best service to you:
Nohu does not sell your personal data with anyone. However, in certain limited and legitimate circumstances, nohu may share data with the following parties:
Every third party working with nohu is required to sign a data processing agreement ensuring your data is protected to the same or higher standard that we apply.
Nohu takes your data security seriously. The following are the layers of protection we have in place:
While nohu takes all reasonable precautions, no security system is 100% impenetrable. We encourage you to take personal security measures as well, such as using a strong password and not sharing your login credentials.
Nohu retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout active account | Service provision |
| Financial transaction records | 7 years after account closure | AML legal requirements |
| Support communication logs | 3 years | Service records |
| Technical log data | 12 months | Security & analytics |
| Marketing data (with consent) | Until consent is withdrawn | Promotional communications |
Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by nohu:
To exercise any of the rights above, please contact nohu's Privacy Officer at privacy@nohu-play.com or via 24/7 live chat. We will verify your identity before processing any request.
Nohu uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser or via the privacy settings panel in your nohu account. Declining certain cookies may affect your user experience.
The nohu platform may contain links to third-party websites or services. nohu's Privacy Policy does not apply to those platforms. nohu is not responsible for the privacy practices or content of third-party websites, and we encourage you to read the privacy policy of every platform you visit.
Payment providers such as Touch 'n Go, GrabPay, DuitNow, and others have their own privacy policies governing how they handle your transaction data. nohu recommends that you refer to each provider's respective privacy policy.
The nohu platform is exclusively for users aged 18 years and above. nohu does not knowingly collect personal data from individuals under the age of 18. If you believe a child has registered a nohu account or provided us with personal information, please contact us immediately at privacy@nohu-play.com and we will take immediate action to delete that information.
Nohu uses multiple age verification mechanisms to ensure the platform remains inaccessible to underage individuals.
Nohu reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or service improvements. When material amendments are made, we will:
Your continued use of the nohu platform after any amendments take effect will be considered acceptance of the revised terms. It is your responsibility to review this Privacy Policy page periodically.
For any enquiries, concerns, or requests regarding this Privacy Policy or the management of your personal data, please contact nohu's Privacy Officer through the following channels:
We also encourage you to refer to Terms & Conditions and page Responsible Gaming nohu to fully understand your rights and responsibilities as a member of our platform.
Effective date of this Privacy Policy: 1 January 2026. This version supersedes all previous versions.
Your data is protected. Your games are fair. Your transactions are secure. Register today and join over 500,000 Malaysian members who trust nohu for their online entertainment experience.